Privacy Policy

Stopby Privacy Policy

Our Privacy Policy explains what personal information we collect, how we use personal information, how personal information is shared, and privacy rights.

We are exists to help build connections between people . In order to provide you with the best experience when using our system, we may collect, use, disclose, process and protect your personal identifiable information or personal data. Our system is owned and operated by Stopby Sdn Bhd ("Stopby", "Us", "We", or "Our"). Depending on where you live and what you are doing on Our Platform.

We believe you should be informed about what kind of personal data we collect and how we use it in our system, both through our website and/or app (the "Site"). By reading this Privacy Policy, you can always make the best decision about the personal data that you share with us. Personal data here refers to any information which is related to an identified or identifiable natural person ("Personal Data"). By clicking "agree", you acknowledge that you have read this Privacy Policy and the Stopby Terms of Use and understand their content and consequences, and you agree and give consent to Us for the collection, use, disclosure and processing of your Personal Data in accordance with this Privacy Policy and/or the Terms of Use. Further, you acknowledge that every Personal Data that you have provided or will provide is yours to share and is true and accurate.

From time to time, Stopby may revise this Privacy Policy to reflect changes in the laws and regulations, our use practices, the features of our Site and/or advances in technology. If we make revisions that change the way we collector use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. If you do not agree with any changes or modifications to the Privacy Policy, please do not continue using the Site. You will be deemed to have consented to any modification of the Privacy Policy when you use the Site after the effective date of the modification.

Information We Collect

We may collect your Personal Data to provide our services to you when using the Site. In addition, we can also collect the Personal Data for other reasons as provided further in the Privacy Policy. This information includes:

1. Contact, Account, and Profile Information.

1.1 Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.

1.2 Identity Verification and Payment Information. Such as images of your government-issued ID (as permitted by applicable laws), your ID number or other verification information, a selfie when we verify your ID, bank account or payment account information. If you are not an Stopby user, we may receive payment information relating to you, such as when an Stopby user provides your payment card to complete a booking. If a copy of your ID is provided to us, we may scan, use, and store information contained in your ID to verify your identity and for security purposes.

2. Information You Choose to Give Us.

You can choose to provide us with additional personal information. This information may include:

Additional Profile Information. Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.
Information About Others. Such as a payment instrument belonging to another person or information about a co-traveler. By providing us with personal information about others, you certify that you have permission to provide that information to Stopby for the purposes described in this Privacy Policy and you have shared the Stopby Privacy Policy with them.
Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with Stopby Support and other Members, import or manually enter address book contacts, provide your address and/or geolocation, or share your experience with us. This may include health information if you choose to share it with us.

3. Information Automatically Collected by Using the Stopby Platform and Our Payment Services.

When you use the Stopby Platform and Payment Services, we automatically collect personal and other information. This information may include:

3.1 your Personal Data based on your experiences in using our Site, for example: details of your bookings (such as homestay name, homestay location and/or length of stay) etc. We may also collect certain information from you when you are using our Site, such as geographic location, IP address, search preferences as well as other general Internet usage related data.

3.2 Geographic location: upon your consent, we may collect your Personal Data about your actual location to provide you with the offers in the relevant location as provided in our Site. We may also derive your approximate location from your IP address and GPS.

3.3 Log Information: when you are using our Site, we may collect your data which we refer to as "log information". The log information may still be collected even though you do not make any account in our Site, depending on your device settings. This log information may include IP address, browser type, operating system, nationality, pages visited location, your mobile carrier, device information and search history as well as other generic internet usage related information. We use the log information to provide our users with the better experience using our Site.

3.4 Cookies and similar technologies: we may use cookies and/ or similar technologies (such as web beacons, tags, scripts). Cookies is a small piece of data that is stored in your computer or mobile device to help us track you. Like other websites, we may use cookies to give you better experience, so your computer and/or your mobile device will recognize you when you use our Site onwards. Please deactivate the cookies option, if you wish us to stop the cookies feature.

3.5 Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode and other related transaction details.

4. Personal Information We Collect from Third Parties.

We collect personal information from other sources, such as:

4.1 Third-Party Services. If you link, connect, or login to the Stopby Platform with a third-party service (e.g., Google, Facebook, WeChat), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.

4.2 Background Information. to the extent permitted by applicable laws and with your consent where required, we may obtain police, background, or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports.

4.3 Enterprise Product Invitations and Account Management. Organizations that use our Enterprise products may submit personal information to facilitate account management and invitations to use enterprise products.

4.4 Referrals and Co-Travelers. If you are invited to the Stopby Platform, for example, as a co-traveler on a trip, the person who invited you can submit personal information about you such as your email address or other contact information.

4.5 Guest Travel Insurance. If you make a claim under our Guest Travel Insurance policy, we will receive information regarding your claim in order to process, handle, or assess your claim and as outlined in this Privacy Policy.

4.6 Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data, or information to help detect fraud and safety issues from third-party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention, security investigation, and risk assessment efforts. We may receive information about you and your activities on and off the Stopby Platform, or about your experiences and interactions from our partners. We may receive health information, including but not limited to, health information related to contagious diseases.

5. How We Use Your Information

5.1 We may also collect, maintain and store your information to offer you the best packages that will be suitable for your preferences. In addition, we may also use your information as collected through the Site for the following purposes:

§ registering your use and/or access of the Site and make and receive payments

§ managing, operating, administering and/or access of the Site;

§ process your request,

§ perform analytics, debug, and conduct research,

§ provide customer service training,

§ contacting you on the matters relating to your use and/or access to the Site and managing the queries and/or requests submitted by you through the Site;

§ send you messages, updates, security alerts, and account notifications,

§ perform analytics, debug, and conduct research,

§ process, handle, or assess insurance claims or similar claims,

§ customizing your experience when using the Site, and improving your customer experience and satisfaction;

§ publishing your reviews about our services as well as the listed products on our Site;

§ personalize and customize your experience based on your interactions with the Stopby Platform, your search and booking history, your profile information and preferences, and other content you submit, and enable your use of our enterprise products and accommodation services.

§ enforcing the provisions in our Terms and Conditions;

§ resolving disputes, collecting outstanding payment and troubleshooting and/or;

§ for the purposes otherwise that will be made available to you at the point of collection.

5.2 We may also use your Personal Data and other information collected for:

digital marketing which includes, however is not limited to social media, display advertisement, Search Engine Optimization ("SEO"), Search Engine
Marketing ("SEM"), push notification using open graph techniques and
conventional marketing purposes which includes however is not limited to sending you email(s) about new products, special offers, and surveys or other
information which we think you may find interesting.

· Please note that you may opt out of any marketing materials we may send to you by following the unsubscribe instructions set out in our marketing materials if you choose to opt out of any marketing materials and we will respect your wishes. However, please note that we may target and personalize our marketing communications, purchase recommendations and other contacts that we display on our website and application based on the combined data we have collected about you.

5.3 Create and Maintain a Trusted and Safer Environment.

· detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activities,

· study and combat discrimination

· conduct fraud prevention, security investigations, and risk assessments,

· verify or authenticate information provided by you,

· conduct checks against databases and other information sources, including background checks,

· comply with our legal obligations, protect the health and well-being of our Guests, Hosts, Hosts’ employees, and members of the public,

· resolve disputes with our Members, including sharing information with your co-Host(s) or additional Guests about disputes related to your role as a co-Host(s) or additional Guests,

· enforce our agreements with third parties,

· determine eligibility for certain types of bookings, such as Instant Book,

· comply with law, respond to legal requests, prevent harm, and protect our rights,

· enforce our Terms and other policies,

· assess or evaluate your interactions with the Stopby Platform and information obtained from third parties. In limited cases, automated processes, which analyze your account and activities on the Stopby platform as well as information in relation to activities on and off the Stopby platform that can be associated with you, could restrict or suspend your access to the Stopby Platform if such processes detect activity that may pose a safety or other risk to Stopby, our community, or third parties.

5.4 Provide, Personalize, Measure and Improve our Advertising and Marketing.

We may process this information to;

· send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,

personalize, measure, and improve our advertising, administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or
events sponsored or managed by Stopby or its third-party partners,
analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to
you, invite you to events and relevant opportunities, and send, with your consent, promotional messages, marketing, advertising, and other information
that may be of interest to you based on your preferences.

5.5 Sharing of Your Personal Data

Your Personal Data may be shared to other companies, organizations and/or individuals (the "Third Party") for completing the service we provide to you. We may engage the Third Parties for obtaining their services which include, however, not limited to website hosting, data analysis, marketing, promotions, processing credit card transactions and other relevant services.

Please note that Stopby may disclose your Personal Data pursuant to the following conditions:

· Consent: We will only share your Personal Data with the Third Parties when we have your consent to do so. We will need your opt-in consent for sharing any sensitive Personal Data, as required by the applicable laws and regulations. By clicking the "Agree" button, you have established a clear affirmative act and a freely given, specific, informed and unambiguous agreement to the processing of the personal data. This may include the sharing of the collected personal data to the Third Party.

· To Purchasers: This is in connection with any sale, assignment, or other transfer of all or part of our business or company.

· For Legal Reasons: Based on our discretion, we may share your Personal Data with the Third Parties if we deem the share of data is necessary to: i) comply with the applicable laws and regulations; ii) enforce our Terms and Conditions; iii) investigate any potential fraud or illegal acts; and/ or iv) protect our brand, our reputation as well as our property.

5.6 Analyzing and Sharing Your Communications

We may review, scan, or analyze your communications on the Stopby Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites, and subject to applicable law, we scan and analyze all images uploaded by users to the Stopby platform in message threads, profiles, listings, and experiences for certain illegal or inappropriate activities (such as evidence of child exploitation) for the purpose of identifying and reporting content violations to appropriate authorities. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications. We may also share your communications as set out in the “Sharing & Disclosure” section.

5.7 Linking Third-Party Accounts.

You can link your Stopby account with certain third-party services like social networks. Your contacts on these third-party services are referred to as “Friends.” When you direct the data sharing by creating this link:

some of the information provided to us from linking accounts may be published on your public profile, your activities on the Stopby Platform may
be displayed to your Friends on the Stopby Platform and/or that third-party service, a link to your public profile on that third-party service may be
included in your Stopby public profile, other Stopby users may be able to see any Friends that you may have in common with them, or that you are a
Friend of their Friend if applicable, other Stopby users may be able to see any schools, hometowns, or other groups you have in common with them as
listed on your linked social networking service, information you provide to us from the linking of your accounts may be stored, processed, and
transmitted for fraud prevention, security investigations, and risk assessment purposes, and publication and display of information that you provide to
the Stopby Platform through this linkage is subject to your settings and authorizations on the Stopby Platform and the third-party service.

5.8 Provide Payment Services. Personal information is used to enable, or authorize third parties to use, Payment Services, such as to:

detect and prevent money laundering, fraud, abuse, and security incidents, as well as conduct risk assessments,
comply with legal and compliance obligations (such as anti-money laundering regulations and sanctions enforcement),
enforce the Payment Terms and other payment policies, and provide and improve Payment Services.

5.9 Access to or Correction of Your Personal Data

When you provide us with your Personal Data, please ensure that it is accurate and complete. If you believe that any of your information under our possession contains errors or omissions, please log into your account on the Site and correct the information. In addition, please update your Personal Data through your account in a timely manner, should there be any changes. If you wish to correct an error or omission in any Personal Data under our possession that cannot be corrected via our Site, or to access your Personal Data under our possession or control, or as provided for by applicable laws, please submit your request to our customer service.

5.10 Retention of Your Personal Data

Your Personal Data will be retained for as long as your account is still in existence and as needed to provide you without services. We shall cease to retain Personal Data, or with reasonable effort to remove the means by which the Personal Data can be associated with You as an individual, as soon as, 1) the purpose for which Personal Data was collected is no longer being served by the retention of data; and 2) it is not required by the applicable laws and/ or not necessary for business purposes.

5.11 Protection of Your Personal Data

We will protect your Personal Data by maintaining reasonable security arrangements, including physical, technical and organizational procedures, to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. If there is any breach of Personal Data, we will notify you through our channels, whether directly or indirectly, to give you sufficient information regarding such breach of Personal Data. Following the notification, we will strive with our utmost best effort to recover the security of your Personal Data on our Site.

6. Sharing & Disclosure

6.1 Sharing With Your Consent or at Your Direction

Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Stopby account or participating in promotional activities by Stopby partners or third parties.

Where permissible under applicable law, we may use certain information about you, such as your email address, that we share with social media platforms after de-identifying it to generate leads, drive traffic to Stopby, or otherwise promote our products and services

6.2 Sharing Between Members

To help facilitate bookings or other interactions between Members (who may be located in, or use service providers located in, jurisdictions with varying levels of data protection), we may share information in situations such as:

· Between Guest(s) and Host(s) when:

§ A booking request is made, when there is a co-host, or a dispute is submitted, such as profile, name, names of any additional Guests, cancellation history, review information, age of guest (unless prohibited by applicable law), dispute outcome (when applicable), and other information you choose to share and submit.

§ A booking is confirmed, additional information is shared to assist with coordinating the trip, such as profile photo and phone number.

§ You as a Host have a confirmed booking, certain information is shared with the Guest (and any additional Guests they invite, if applicable) to coordinate the booking, such as your profile, full name, phone number, and Listing address.

§ You communicate with a Member, such as your name, profile picture, and message content.

· Between Guests when:

§ You as a Guest invite additional Guests to a booking, certain information is shared with each additional Guest, such as your name, travel dates, Host name, Listing details, Accommodation address, and other related information.

· Between Hosts when:

§ You accept an invitation to host with another Member, you authorize those other Member(s), such as co-Hosts, to access and update your information and Member Content, such as certain information like your full name, phone number, Listing address, calendar, Listing information, Listing photos, and email address.

6.3 Information You Publish in Profiles, Listing and Other Public Information

You can make certain information publicly visible to others, such as:

Your public profile page, which includes your profile photo, first name (or initials where applicable), description, and city.
Listing pages that include information such as the Accommodation or Experience’s approximate or precise location description, calendar
availability, profile photo, aggregated demand information (like page views over a period of time), and additional information you choose to share.
Reviews, ratings, and other public feedback. Content in a community or discussion forum, blog, or social media post.
We may display parts of your public profile and other Content you make available to the public like Listing details on third-party sites, platforms, and apps.

Information you share publicly on the Stopby Platform may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings.

6.4 Host Service Providers.

Hosts may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Hosts may use features on the Stopby Platform to share information about the Guest (like check-in and check-out information, Guest name, Guest phone number) with such third-party service providers.

6.5 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting Our Rights.

We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Members, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request (such as a subpoena or court order) or to respond to claims asserted against Stopby, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability. (iv) enforce and administer our agreements with Members, including our Terms, Additional Legal Terms, and Policies, or (v) protect the rights, property or personal safety of Stopby, its employees, its Members, or members of the public.

Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to Stopby, our Members, or expose Stopby to a claim of obstruction of justice.

Where legally required or permissible according to applicable law, we may disclose Hosts’ and/or Guests’ information to tax authorities or other governmental agencies for the purpose of the tax authorities’ determination of proper compliance with relevant tax obligations. Relevant tax obligations include Stopby’s tax obligations on its service fees, its facilitation of taxes on accommodations and withholding taxes, and Hosts’ individual tax obligations. Information that may be disclosed includes, but is not limited to, Host and Guest names, listing addresses, Host addresses, tax/business identification number(s), date of birth, and/or contact information, property parcel identification numbers, payout information, transaction dates and amounts, number of nights and Guests booked, gross and net booking value and payout amounts, taxes collected by Stopby on behalf of Guests and Hosts, to the extent any of this information is known by Stopby.

In jurisdictions where Stopby facilitates or requires a registration, notification, permit, or license application or number of a Host with a governmental authority, we may share information of participating Hosts with the relevant authority, both during the application process, when the Listing is published, and periodically thereafter, such as the Host’s full name and contact details, Accommodation address, tax identification number, registration, permit, or license number, Listing details, reservation information, and number of nights booked subject to applicable laws.